Acronis true image not recognizing external usb drive

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How to Backup an External Drive with Acronis True Image for Western Digital
Ensure the USB drive is properly connected: Check that the USB drive is securely plugged into the computer. � Verify the correct USB Drive is. Another possibility is a defective USB cable, loose connection (USB cable not properly seated), or could also be that accidentally a USB 2 port. This issue occurs when the external USB drive required for the backup task is not detected by Acronis True Image due to connection issues, drive letter changes.